Contact FOOM
Email support@foom.fitness from the address on your FOOM account. Include which app you use, a short description, and any visible error code. Never send your password, authentication token, Apple receipt, meal photos, or unnecessary health information.
FOOM support is not an emergency service. If someone faces immediate danger or needs urgent medical help, contact local emergency services.
Subscriptions and refunds
Coaches sign up and pay on the web through Stripe. Clients are free on iPhone and web. Open Billing on the website to manage payment details or cancel renewal. Contact support@foom.fitness for refund help. Deleting a coach account cancels its web subscription before deleting account data. Any legacy App Store subscription must be canceled in Apple's settings.
Account deletion and privacy
Permanent account deletion is available in each app’s account settings and requires recent authentication, the current password, and the word DELETE. For access, correction, deletion, or another privacy request available where you live, email support from the account address. Read the Privacy Policy for details.
Common setup checks
- Invitation: open the coach’s current HTTPS invite link on the phone where Foom Athlete is installed.
- Notifications: enable notifications for the applicable app in your phone’s system settings and sign in again if the device was restored.
- Subscription access: sign in with the same coach email used at signup and refresh access on the web billing page.
- Meal estimate: allow Anthropic analysis only if you want it, use a clear photo or concise description, review the estimate, or enter nutrition manually. Permission can be withdrawn from the athlete Account screen.
- Security: reset the password from the sign-in screen if you cannot authenticate or suspect unauthorized access.
Policies
Use of FOOM is subject to the Terms of Use and Privacy Policy.